E-Visit Information

Your eVisit Appointment


… just like an in-office healthcare appointment


Your health information will be private. OTN knows that your personal health information is important to you and must be protected. Personal health information is any information that can identify you and link you to healthcare services you receive. OTN uses a variety of physical, administrative and technical methods to protect your personal health information.

When you give your email address to your healthcare provider, we recommend you use a personal email address (a business email address is considered the “property” of an employer and subject to review by them). Also, please consider that the email address used to receive invitations carries certain risks. Although no personal information is ever shared the content of any personal email may be subject to review by third parties.

OTN will have access to and use your IP address only to help us calculate and report to the Ministry of Health and Long-Term Care (MoHLTC) in which geographical region of the province you are from so OTN can estimate how many kilometers Ontarians like you don’t have to travel when using eVisit.

Your healthcare provider has made an appointment to see you via eVisit, instead of in person. Using your computer or mobile device, along with technology provided by the Ontario Telemedicine Network (OTN), you can connect with your healthcare provider without having to leave your home.

All it takes is internet access and a browser plugin. eVisits reduces the time, cost, and stress associated with travelling to an appointment.

What is an eVisit?

An eVisit is just like a regular appointment; the only difference is that you will see and speak with your healthcare provider via video. Before you start the appointment, your healthcare provider will already have all relevant information about you to support your eVisit.

What do I need to do an eVisit?

eVisits are easy to do. If you currently use email and access the Internet, have a personal computer with a webcam, speaker and microphone, or a smartphone or tablet — you’ve already got all the skills and equipment you need.

How does it work?

The healthcare provider arranging the eVisit will send you an email invitation, and might give you a Personal Identification Number (PIN).


Check your system or device ahead of time. For the best experience, we recommend using Chrome on your personal computer. For mobile devices, download and install the required application before your appointment. Click the test your device link to verify your internet connection, and check your device for video readiness.


When the time comes for your appointment, click the Start eVisit link. You’ll be asked to enter your name (and, if needed, the PIN you were given).

A video window will open on your computer and your personal, private appointment will begin.

Is there a cost?

No. There is no cost to patients to do an eVisit.

Will the eVisit be private?

Just like an in-office healthcare appointment your eVisit will be private and confidential. It can only be seen and heard by you and your healthcare provider.


Ontario Virtual Care Clinic launches for non-COVID-19 health issues

Ontario Health (OTN) and partners have launched the Ontario Virtual Care Clinic – to support Ontarians who don’t have a family doctor or who cannot access their family doctor during the pandemic. The free, 24/7, secure online service is for non-urgent, non-COVID-19 primary care issues. Once patients register with their OHIP card and code ‘health’, they wait briefly to connect with the next available on-call physician by secure video or audio. Developed specifically as a tool for use during the pandemic, the OVCC is supported by the Ontario Medical Association, OntarioMD, and Ontario Health (OTN), with funding from Canada Health Infoway and support from the Government of Ontario, with technology provided by Novari Health.

Video Visit Tips for You

Below are some tips to practice in advance of your video visit:

  • Make sure you are connected to the internet
  • Ask family members at home to refrain from streaming TV, YouTube videos, or playing online games while their video visit takes place.
  • If possible, consider upgrading your Internet Service Plan (ISP) to a higher service level to increase the speed, quality, and strength of their internet connection.

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Locally Owned and Operated since 1957

About Us

Our pharmacies have been serving you since 1957. We continue to expand our stores with new services and products to help you maintain your health and wellness, and provide all our customers with expert advice, health care knowledge and personalized service.

Our ongoing commitment to care for our communities is also evident in our community involvement, in-store health clinics, and our knowledgeable, courteous staff in all four locations.

Urban Square

197 Trunk Road,
P6A 3S5

Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 9am - 6pm
Sunday 9am - 5pm

Market Mall

275 Second Line W
P6C 2J4

Monday 9am - 8pm
Tuesday 9am - 8pm
Wednesday 9am - 8pm
Thursday 9am - 8pm
Friday 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 5pm

Wellington Square

625 Trunk Rd
P6A 3T1

Monday 9am - 8pm
Tuesday 9am - 8pm
Wednesday 9am - 8pm
Thursday 9am - 8pm
Friday 9am - 8pm
Saturday 9am - 5pm
Sunday 10am - 5 pm


302 Queen St. East
P6A 1Z1

Monday 9am - 7pm
Tuesday 9am - 7pm
Wednesday 9am - 7pm
Thursday 9am - 7pm
Friday 9am - 7pm
Saturday 9am - 5:30pm
Sunday 12pm - 5pm